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Return & Refund Policy
Last updated 1 August 2026
How returns, exchanges, and refunds work at The Mixed Wardrobe, and what to expect once you raise a request.
Our Approach
We want you to love what you buy. If a piece is not right, you can raise a return or an exchange from the My Orders section of your account, as long as it is within the window shown against that order.
The window is set by each brand and is shown on the product page before you buy, and again against the order once it has been delivered.
What Can Be Returned
To be accepted, a piece must be:
- unworn, unwashed, and undamaged
- in its original packaging with all tags attached
- free of stains, marks, or scent
- raised for return within the window shown on your order
What Cannot Be Returned
Some pieces cannot be returned or exchanged:
- made to order and customised pieces
- jewellery, innerwear, and other items marked non returnable
- anything bought during a final sale
How to Raise a Return or Exchange
Sign in and open My Orders, find the order, and choose Initiate Return or Exchange Item. Tell us the reason and confirm. Our team reviews the request and arranges a pickup from the address the order was delivered to.
You will see the status of the request against the order as it moves along.
Pickup and Inspection
Once the piece is collected it goes through a quality check. We are looking to confirm it is in the condition it was sent out in. If it does not pass, we will get in touch and send the piece back to you.
Refunds
Approved refunds are issued to the original payment method. Once we release the refund, it usually reaches you within 5 to 7 working days, depending on your bank.
Shipping charges are not refunded unless the piece arrived damaged or we sent the wrong item.
Exchanges
An exchange is sent out once the original piece has been collected and passed its quality check, subject to the replacement size or colour being available. A replacement piece cannot itself be returned or exchanged again.
Damaged or Incorrect Items
If a piece arrives damaged or is not what you ordered, get in touch within 48 hours of delivery with a photograph and we will sort it out at no cost to you.